Acceptable Use Policy

Last updated: September 2, 2026

1. Purpose

This Acceptable Use Policy ("AUP") outlines the rules and guidelines for using ShotStudio's services. By using our service, you agree to comply with this policy.

2. Content Standards and Prohibited Content

ShotStudio explicitly prohibits using our service to generate the following types of content:

  • Pornography / NSFW — Any sexually explicit or adult content
  • Violence / Gore — Content depicting or promoting physical harm, injury, or violence
  • Hate Speech — Content that promotes violence or discrimination against any group
  • Child Sexual Abuse Material (CSAM) — Any content depicting, exploiting, or sexualizing minors
  • Deepfake / Impersonation — AI-generated content that impersonates real individuals without consent, including synthetic audio, video, or images intended to mislead viewers about source or authenticity
  • Copyright / Trademark Infringement — Content that violates intellectual property rights of third parties

2.1 Zero Tolerance — CSAM

ShotStudio maintains a strict zero-tolerance policy regarding Child Sexual Abuse Material (CSAM).

  • No Upload of Minor Images: You may NOT upload images containing minors or depicting individuals under 18 years of age.
  • No Generation of Minor Content: You may NOT use our AI service to generate any content that depicts, sexualizes, or exploits minors in any way.
  • Immediate Reporting: We will report any suspected CSAM to the National Center for Missing & Exploited Children (NCMEC) and relevant law enforcement authorities without delay.
  • Account Termination: Any account found to have uploaded or generated CSAM will be immediately and permanently terminated, and we will cooperate fully with law enforcement investigations.

3. Prohibited Uses

You may NOT use ShotStudio to:

  • Process Illegal or Harmful Content — Content that violates any applicable laws, regulations, or rights
  • Harassment or Bullying — Content intended to harass, threaten, or intimidate others
  • Malicious Content — Viruses, malware, or other harmful software
  • Fraudulent Activity — Content designed to deceive or scam others
  • Invasive Privacy — Content that violates others' privacy without consent
  • Infringe Intellectual Property — Process images you don't have rights to, including copyrighted material without permission, trademarked logos or brands without authorization
  • Generate Misleading Content — Create fake reviews, fraudulent documents, or deceptive marketing materials
  • Spam or Mass Unwanted Messages — Use our service to generate bulk unsolicited communications
  • System Abuse — Attempt to overwhelm, hack, or gain unauthorized access to our systems
  • Resell the Service — Redistribute or resell access to ShotStudio without authorization
  • Reverse Engineer — Attempt to extract or replicate our AI models or technology
  • Bypass Restrictions — Use workarounds to exceed your quota or access restricted features
  • AI-Specific Prohibitions — Use ShotStudio's input, output, or model responses to train, fine-tune, benchmark, distill, or otherwise develop any AI/ML model that directly or indirectly competes with ShotStudio or our products; or at scale, systematically scrape model outputs for purposes beyond your authorized personal use

4. Content Ownership

You represent and warrant that:

  • You own the rights to all images you upload to ShotStudio
  • You have the necessary permissions from any individuals appearing in uploaded images
  • You are at least 18 years of age and any individuals in uploaded images are also adults (18+)
  • Your use of ShotStudio will not violate any third party's rights

5. Content Moderation

ShotStudio employs a multi-layer content moderation system to ensure platform safety:

  • Input Filtering: All user prompts are scanned for prohibited content, keywords, and harmful intent before processing.
  • Output Filtering: Generated content is reviewed for safety compliance before delivery to users.
  • Pattern Analysis: Usage patterns are monitored to detect and prevent abuse of the platform.
  • Human Review: Flagged content is reviewed by our trust and safety team for final determination.

Our moderation system is designed to balance safety with user experience, ensuring that legitimate use is not unnecessarily interrupted while harmful content is blocked.

5.1 Response Time Commitments

We are committed to the following response and resolution times based on violation severity:

Severity Level Description Initial Response Resolution
L1 - Critical CSAM, terrorism, imminent harm 2 hours 24 hours
L2 - High Risk Severe violations, deepfake 24 hours 3 business days
L3 - Medium Risk General policy violations 3 business days 7 business days
L4 - Low Risk Minor violations 5 business days 15 business days

6. Enforcement

Violations of this AUP may result in:

  • Warning - Initial notification of the violation
  • Content Removal - Immediate removal of violating content
  • Service Suspension - Temporary or permanent suspension of your account
  • Account Termination - Permanent deletion of your account and data
  • Legal Action - Cooperation with law enforcement when required

7. Reporting Violations

If you become aware of any content or use that violates this AUP, please report it immediately:

Email: support@shotstudio.com

Please include:

  • Description of the violating content or activity
  • URL or image reference (if applicable)
  • Your contact information (optional, for follow-up)

Response Time Commitment

We are committed to reviewing and taking action on all reported violations within 48 hours of receiving a report. For urgent matters involving potential CSAM or imminent harm, please indicate "URGENT" in your email subject line for expedited review.

8. Appeal Mechanism

If you believe your content or account was wrongly flagged or suspended, you may submit an appeal:

  • Appeal Email: support@shotstudio.com — Please include "Appeal" in the subject line
  • Timeline: We aim to review and respond to appeals within 10 business days
  • Review Process: Appeals are reviewed by a team member who was not involved in the original decision to ensure impartiality

Please provide your account details, the action taken, and the reason you believe it was erroneous or unjust.

9. Modifications to Policy

We may update this AUP at any time. Material changes will be communicated via email or notice on our website. Continued use of ShotStudio after such changes constitutes acceptance of the updated policy.

10. Contact

For questions about this Acceptable Use Policy, contact us: