1. Information We Collect
We collect information you provide directly to us when you:
- Create an account - email address, display name, and password
- Make a purchase - Payments are processed securely via Waffo Pancake, our PCI-DSS compliant payment processor, with Creem serving as our designated Merchant of Record (MoR) for compliance and billing. We never store your payment card details on our servers.
- Upload images for processing - the images you upload are processed and temporarily stored for your convenience
- Use our service - usage metrics for quota management and service improvement
- Contact support - when you reach out for help
Important: We do not use your uploaded images for AI model training or any purpose other than providing you the requested service.
2. How We Use Your Information
- To provide and maintain our AI image processing services
- To process payments via Waffo Pancake (payment processor) with Creem as our Merchant of Record (MoR)
- To send service-related communications (account notifications, processing results)
- To detect and prevent abuse of our platform
- To comply with legal obligations
3. Data Sharing
We do not sell your personal data. We share data only with:
- Waffo Pancake - Our PCI-DSS compliant payment processor for secure transaction processing; card data is never stored on our servers
- Creem - Our Merchant of Record (MoR) for compliance, tax collection, and billing management
- Cloud Service Providers - For data storage and processing infrastructure
- Legal authorities - When required by law or to protect our rights
4. Data Retention
- Account data - Retained until you delete your account
- Uploaded images - Processed images are stored for 90 days, then automatically deleted
- Processing history - Retained for 90 days for your convenience
- When you delete your account - We remove or anonymize your personal data within 30 days
5. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Export your data (download your account information)
- Delete your account and associated data
- Object to certain processing activities
- Restrict processing of your data
To exercise any of these rights, contact us at support@shotstudio.com
6. Cookies
We use essential cookies to maintain your logged-in session and remember your preferences. We do not use tracking or advertising cookies.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
8. Children's Privacy
Our service is not intended for users under the age of 18. We do not knowingly collect personal information from children. Additionally, you may not upload images depicting minors or use our service to generate content involving children.
9. International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
10. Contact Us
For privacy-related inquiries or to exercise your rights, contact us at:
Email: support@shotstudio.com
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.