Refund Policy

Last updated: September 2, 2026

1. Overview

At ShotStudio, we want you to be satisfied with our service. This Refund Policy outlines how we handle refund requests for our credit packs.

Important: All payments are processed securely via Waffo Pancake (payment processor) with Creem as our designated Merchant of Record (MoR). We do not store your payment information.

Note: ShotStudio operates on a one-time credit pack system, not a subscription model. Credits expire 30 days after purchase and are non-refundable unless specified below.

2. Credit Pack Refunds

We offer refunds under the following specific circumstances:

  • Within 48 hours of purchase

    Full refund available if requested within 48 hours of purchase, provided credits have not been used.

  • Service Not Available

    If our service is consistently unavailable for more than 24 hours due to technical issues on our end, you may be eligible for a prorated credit or refund.

  • Duplicate Charges

    If you were charged multiple times for the same purchase, contact us immediately for a full refund of the duplicate charges.

3. Non-Refundable Items

The following are NOT eligible for refunds:

  • Requests made after 48 hours from purchase
  • Credits that have already been used for image processing
  • Expired credits (30 days after purchase)
  • Change of mind after the refund period has expired
  • Credits purchased during promotional or discounted offers (unless otherwise stated)

4. How to Request a Refund

To request a refund, please contact our support team:

  • Email: support@shotstudio.com
  • Include your account email and the reason for the refund request
  • We aim to respond within 2 business days

5. Refund Processing

Once your refund is approved:

  • Refunds are processed within 5-10 business days
  • Credits are returned to the original payment method
  • You will receive a confirmation email when the refund is processed

6. Chargebacks and Disputes

If you dispute a charge through your bank or payment provider without first contacting us, your account may be suspended pending investigation. We encourage you to contact our support team before initiating a chargeback.

7. Contact

For questions about this Refund Policy or to request a refund, contact us:

Email: support@shotstudio.com